KATHUA, MAY 25: The
distinct public grievance redressal programme “Prayas”
initiated by District Administration today completed four years of its journey.
The
scheme has gained immense popularity among locals as it provides an easy
channel of communication between local populace and district administration
which remains just a call away.
District
Development Commissioner, Ramesh Kumar credited the spirit of all stakeholders
for its huge success. DDC while commemorating its four years in the running
said that ‘Prayas’ is an endeavour to directly receive public grievances through
telephonic calls from remote locations and their redressal in a time bound
manner.
He
informed that during the span of four years, 2818 complaints have been
registered through telephone from different parts of the district and so far
1680 complaints have been ameliorated with immediate redressal. He said with
redressal rate of 70%, Prayas has proved instrumental in connecting people
directly with district administration.
He said
that with Prayas, multi natured problems and demands are sorted as per merit
and after accessing the gravity of the matter the same are projected at various
forums to Head of Departments, elected representatives and District Development
Board.
DDC also
hailed the team of officers/officials for redressing the issues related to
their respective departments on priority. He said people of all walks of life
have appreciated the efforts of this maiden programme which has won the 2014
award for innovative redressal mechanism.
He said
district administration is committed to work in accessible, transparent and
accountable way so that public delivery can further be strengthened.
The
popular phone-in programme of Prayas witnessed a weekly meeting during which
DDC, ADC, ACR and all the officers of line and works departments remained
present on every Wednesday from 10 to 11
AM. A dedicated phone number 01922-238796 has been installed to register the
grievance telephonically.
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