Lucknow, Dec 15: Around 80 per cent of HDFC bank’s customers are availing themselves of online
facilities as part of digital banking, stated Nitin Chugh, country head, digital
banking, HDFC Bank, here on Friday.
He said that missed-call banking, social media
or conversation banking are some of the new platforms which HDFC Bank has
leveraged under digital banking to offer enhanced convenience and a seamless
experience to its customers.
In 2017, HDFC Bank introduced concepts like EVA (electronic virtual assistant), individual retirement accounts (IRA), the Humanoid Robot and HDFC Bank OnChat. All of them are based on artificial intelligence and machine learning. Further, the bank is looking to deepen its relationship with the start-up and fintech companies through initiatives like Industry Academia and Digital Innovation Summit.
Under Industry Academia, the bank has entered into an agreement with IIT Bombay, IIT Roorkee, NIT Kurukshetra, BITS group of institutes, SP Jain Institute of Management and Research, and IIM Ahmedabad to advise and mentor start-ups based in these premier educational institutions. UNI
In 2017, HDFC Bank introduced concepts like EVA (electronic virtual assistant), individual retirement accounts (IRA), the Humanoid Robot and HDFC Bank OnChat. All of them are based on artificial intelligence and machine learning. Further, the bank is looking to deepen its relationship with the start-up and fintech companies through initiatives like Industry Academia and Digital Innovation Summit.
Under Industry Academia, the bank has entered into an agreement with IIT Bombay, IIT Roorkee, NIT Kurukshetra, BITS group of institutes, SP Jain Institute of Management and Research, and IIM Ahmedabad to advise and mentor start-ups based in these premier educational institutions. UNI
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